Welcome to Loyalty Collective
Who Are We
Welcome to the Loyalty Experts!
Since our founding in 2014, our team of world-leading loyalty experts have been involved in the design and implementation of multiple loyalty and incentive schemes.
This thinking has been helping brands establish customer engagement, customer loyalty and incentive programmes driven to achieve their KPI's and customised to each of their unique issues and values.
We map out the specific needs of each client so they can easily connect with their target audience.
Industries that we have worked in include Financial, Airline, Retail, Precinct, Wealth, Gaming, Coalition.
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Segments that we have worked in include B2C, B2B and B2E.
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Our business is helping you implement and deliver successful customer programmes, and we are here to ensure your successful future.
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What We Do
Inspire and Engage
We provide a range of modular services designed to meet the needs of our clients.
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These include Consulting, Technology and Fully Outsourced Management of Loyalty Programmes.
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These services can be provided globally with previous work having been undertaken in Ireland, UK, USA, Europe, Australia and New Zealand.
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We focus on the customer proposition first and foremost, linking in with the objectives of our clients and work through a clearly defined process to drive success.
Loyalty consulting
Getting it Right
We focus on ensuring that the Customer Programme that you want is centred around your over-arching Strategy.
If necessary,we help refine the Loyalty Strategy to ensure that it comes to life in a meaningful way for you and your customers.
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We go through a clear, well-defined approach to ensure that the Loyalty Programme works not only for your customers, but also for you.
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Leveraging world-leading customer loyalty specialists with experience across multiple industries ensures that we’ve got you covered.
Loyalty Technology
Get Things Done
With the array of experience that we provide, we ensure that the Loyalty technology provided meets the needs of you and your customer experience.
We have access to multiple platforms as each loyalty programme often has different technology requirements.
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These platforms range from your payment card is your loyalty card platforms, through to one of the world's leading full enterprise loyalty platforms used by the likes of Visa, McKesson, Air France/KLM.
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Loyalty Technology is fundamental to not only your customer experience but also to your efficient operational management - we know what solution will work best for you!
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Fully Outsourced Loyalty Management Provision
We’ll Take Care of That
Some of our clients have requested that we offer the ability to provide fully outsourced management of their loyalty programme.
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This means that our client focusses on their business objectives of the loyalty programme and we focus on the operational delivery.
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With access to over 8,000 reward items, Digital Gift Cards delivered in real-time, coupled with iOS and Android mobile app, campaign management capabilities and management of suppliers in real-time, we provide a unique offering rarely matched.
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With these services currently available in Australia and New Zealand, we can provide immediate support and are happy to explore expanding into other countries as required.
Customer Acquisition
Results You’ll Love
In addition to helping our clients retain customers, we also help them acquire customers.
Finding customers can be difficult, time-consuming and costly. Finding the right customer is even harder.
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We help you by engaging with experts in this field to partner with you, understand your needs and deliver outcomes aligned to your strategy and importantly your budget!